Welcome to Kwe & Cole Foods! These Terms & Conditions govern your use of our website and the purchase of our products. By accessing our website and making a purchase, you agree to these terms.

1. General Information

Company Name: Kwe & Cole Limited
Location: Nairobi, Kenya
Contact Email: info@kweandcole.com
Phone Number: 0111833473

2. Use of the Website

By accessing and using this website, you agree to comply with these Terms & Conditions and all applicable laws and regulations. If you do not agree with these terms, you are prohibited from using or accessing this site.

3. Privacy Policy

Data Collection

We collect the following information from you:

• Personal Identification Information: Name, email address, phone number, shipping address, billing address.
• Payment Information: We use secure third-party payment processors to handle transactions. We do not store your payment card details.
• Browsing Data: We use cookies, including the Facebook Pixel, to track user activity on our site to enhance user experience and for marketing purposes.

Use of Collected Information

The information we collect is used for:

• Processing and shipping your orders.
• Communicating with you regarding your orders or inquiries.
• Enhancing your browsing experience.
• Marketing and promotional purposes, including retargeting ads via Facebook Pixel.

Data Protection

We implement appropriate security measures to protect your personal information. However, we cannot guarantee the absolute security of any information you transmit to us or store on our website.

4. Payments

We accept payments through [list of payment methods, e.g., credit cards, mobile money, etc.]. All transactions are processed through secure payment gateways. By providing payment information, you authorize us to charge the applicable amount to your payment method.

5. Orders and Shipping

Order Processing

• Orders are processed within 1 business days.
• You will receive a confirmation email once your order is placed.

Shipping

• We offer shipping within Kenya. Shipping rates and times vary depending on your location and the shipping method selected.
• We use reputable courier services to deliver your orders.

Returns and Refunds

• Returns are accepted within 2 days of receipt for unopened and undamaged products.
• To initiate a return, contact us at [your email address or phone number].
• Refunds will be processed to the original payment method within [number] business days after we receive the returned product.

6. User Conduct

You agree not to:

• Use our website for any unlawful purposes.
• Upload or transmit any viruses or malicious code.
• Interfere with or disrupt the operation of our website.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of [Your Company Name] and is protected by applicable copyright and trademark laws.

8. Limitation of Liability

To the fullest extent permitted by law, [Your Company Name] shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use our website or products.
• Any unauthorized access to or use of our servers and/or any personal information stored therein.

9. Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of our website and services constitutes your acceptance of the revised terms.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes arising out of or relating to these terms shall be resolved in the courts of Kenya.

11. Contact Information

If you have any questions or concerns about these Terms & Conditions, please contact us at:

• Email: legal@kweandcole.com
• Phone: 0111833473